Refund policy

At Farmer Soul, we take great pride in our handcrafted wellness products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window You have 14 days after receiving your item to request a return.

2. Eligibility & Condition To be eligible for a return, your item must be in the same condition that you received it: unused, with any original tags/seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. How to Start a Return To start a return, contact us at info@farmersoul.com.

  • Return Shipping: Customers are responsible for return shipping costs. Once your return is accepted, we will provide the shipping address and instructions. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.

5. Non-Returnable Items & Exceptions
To ensure the health and safety of our customers, certain items have specific return requirements:

  • Perishable & Wellness Goods: Items such as artisanal honeys, botanical syrups, and herbal products are only eligible for return if the original safety seal is intact and the packaging remains unopened.
  • Personal Care Products: Beauty or wellness goods cannot be returned once the original packaging has been opened or the product has been used.
  • Custom & Personalized Orders: Any items made to specific customer specifications or personalized orders are final sale and cannot be returned.
  • Promotional Items: Items purchased on "Final Sale" or gift cards are not eligible for returns or refunds.

6. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

7. Contact Information

  • Email: info@farmersoul.com

  • Phone: 702-608-6318

  • Address:
    1611 Spring Gate Ln,  #370586
    Las Vegas, NV 89134-4015